Australian Helpdesk Software

The company

• Trading since 1996
• 100% privately held
• 100% Australian, based in Canberra
• Helpdesk software and HelpMaster Pro is our business - our sole focus
• World-wide reseller programs

The product

• 13 years of helpdesk maturity, 10 major releases
•  The only product to feature a 3-tier template system
•  Exclusively designed for Microsoft technology and platform
• Total helpdesk management from all sources

The technology

• Microsoft SQL Server 2005 / 2008
• Microsoft .net development languages used for 100% of the codebase
• Best-of-breed 3rd party product integration
• Crystal Reports 2008 for reporting
• Microsoft Exchange, Outlook optimised

The users

• 44 different countries
• Thousands of licenced installations
• Virtually every business type represented

The helpdesk software

• Desktop (Windows) Web based solution
• Email response management
• Priority Service Level Agreements (SLA)
• Web-based client self-service
• Integrated Knowledge base