PRD Software is a privately held Australian company headquartered in the nations capital, Canberra.

Focus

Our primary focus is on developing the best value, high functionality software for the helpdesk and support services industry.  Helpdesk software is all we do, so we are not side-tracked by reselling other products, or services.  100% of our focus is on developing and supporting our helpdesk software, HelpMaster.

Why we are different

PRD Software is the leading developer of helpdesk software in Australia.  Take a quick look around the web for Australian companies producing helpdesk software, and you'll find that the there is only a handful of companies operating in this space.  Most are either re-selling foreign-made software, or are a one-man company that develop simple software with older technology and provide limited support.

PRD Software is an established business that has a dedicated team of developers, technical support, training consultants, sales staff and administration personnel to serve you.  Our software is created with the best components, the best technology and with feedback from helpdesk and service desks from around the world.

Furthermore, we're Aussies.  We make the software right here in Canberra, and you can always pick up the phone and get to talk to our support team, or any of the developers here at PRD Software.  If you're local, drop in for a coffee and a chat - we brew daily.

Software Philosophy

Our design philosophy is to create applications that look good, are easy and intuitive to use and offer outstanding functionality. We believe that a business application should serve the needs of the users, the business and their clients, not the needs or design of the developers. This means that PRD Software won't take development shortcuts just because a particular feature or technology is cumbersome, complex or technically challenging. In short, we believe that if you can think of a feature that would be useful, we can build it and implement it into our applications. That's our approach to development and our commitment to you.

PRD Software maintains a public list of enhancements, bugs reports, suggestions, criticisms and other feedback about our products from the end-users. This valued information is used in planing for future product development and releases. At PRD Software we encourage all such feedback and welcome the opportunity to discuss your requirements.

What about help desk software?

At the time of the first release of HelpMaster Pro in 1996, there was a gaping hole in the help desk software market that needed to be filled. PRD Software realized at that time that there was no reasonably priced, Windows-based help desk software that offered a user-friendly interface, email capabilities and a solid workflow design. Most of the systems of that time (and some still today) were overpriced, overly complex, had poorly designed graphical user interfaces and required dedicated servers, administrators and SQL knowledge.

That's why we developed HelpMaster Pro.

HelpMaster Pro was designed to provide small to medium enterprises with a full functional, powerful and friendly helpdesk package that is affordable and useable. Today HelpMaster Pro is being used successfully in over 44 different countries and has been awarded a national development award for outstanding business software.

HelpMaster Pro has grown from a small Access database, to a fully featured, SQL Server database helpdesk product suite, including web modules, escalation tools, reporting and automated email logging. With the latest release of HelpMaster Pro in its 8th generation, it is finely tuned for enterprise power and performance and set to be a competitive product in the helpdesk software market.

A Microsoft Certified Partner

As a Microsoft Certified Partner, PRD Software is committed to using and implementing Microsoft solutions and technology. This means that we specialize in products such as SQL Server, the .net framework and development tools, Visual Basic, Access, ASP, XML and others. Moreover, our products have been certified by independent consultants to be Windows compliant. To the end user, this means speed, power, flexibility and the confidence that each product that PRD Software produces will accommodate the most demanding of application and enterprise needs. If you would like to know more about our coding practices, our quality control or design methodology, please contact one of our development consultants and we'd be happy to discuss these issues.