Wednesday, March 10, 2010
 
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Download a full version of HelpMaster helpdesk software right now and see why hundreds of organizations around the world rely on this award winning software for their service desk operations.

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Features

 
Rich functionality, simple interface

 

Multi-screen access, client merge, quick-log templates, HTML email, web knowlege base, asset register, hierarchical issue viewer, auto text, Crystal Reports, Helpdesk explorer, alerts, reminders, job monitor and so much more...

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Helpdesk Modules


An integrated suite of modules

 

Windows desktop client, or Web Interface?  Email conversion to helpdesk tickets?  How about SLA management or Active Directory integration?  HelpMaster has a module for your organization.

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Key features
helpdesk software incident managementManaging incidents

Record every incident with powerful, pre-made templates.  Each job is allocated a unique number, and the details are emailed to both client and technician.

 
helpdesk software problem managementProblems cause incidents

Incidents are caused by problems.  Using a unique drag 'n drop system, link incidents and problems together for better ITIL management.

helpdesk software knowledge managementKnowledge base articles

Publish knowledge content to your staff, users, clients and others.  Articles can be rated by users to provide valuable feedback.

 
helpdesk software service level agreementsService Agreements (SLA)
Define your SLA the way you want, then use the Priority Manager to alert you when they are in danger of breaching.
helpdesk software asset ci managementAssets / Configuration Items

Assets, computers, vehicles, buildings.  Whatever you call an asset, you can track them, and link them to jobs that you have logged.

 
helpdesk software web self serviceA web portal for clients and staff

Clients will love your web self-service portal.  They can log jobs, browse knowledge base articles, update tickets, or view their helpdesk history.

helpdesk software email response managementEmail Response automation

Convert email into service-desk tickets.  Save time and provide an instant response to your clients.  Create workflow templates for intelligent email routing.

 
helpdesk software management reportsReporting

Statistics, trends, detail, dashboards and more.  HelpMaster uses the award winning Crystal Reports reporting engine.

 


Testimonial

It's a great product! It does what it's supposed to. No matter how complex or simple the task, it just works!

Lewis Young
Queensland Department of Public Works
Brisbane, Australia

 

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