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Incident management, knowledge base, asset register, data import, management reports, drag 'n drop linking, client/site hierarchy, email response management and more
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Windows desktop client, or Web Interface? Email conversion to helpdesk tickets? How about SLA management or Active Directory integration? HelpMaster has a module for your organization.
It's a great product! It does what it's supposed to. No matter how complex or simple the task, it just works!
Lewis Young Queensland Department of Public Works Brisbane, Australia
Record every incident with powerful, pre-made templates. Each job is allocated a unique number, and the details are emailed to both client and technician.
Incidents are caused by problems. Using a unique drag 'n drop system, link incidents and problems together for better ITIL management.
Publish knowledge content to your staff, users, clients and others. Articles can be rated by users to provide valuable feedback.
Assets, computers, vehicles, buildings. Whatever you call an asset, you can track them, and link them to jobs that you have logged.
Clients will love your web self-service portal. They can log jobs, browse knowledge base articles, update tickets, or view their helpdesk history.
Convert email into service-desk tickets. Save time and provide an instant response to your clients. Create workflow templates for intelligent email routing.
Statistics, trends, detail, dashboards and more. HelpMaster uses the award winning Crystal Reports reporting engine.
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